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Plane and Ship

Contact Center & Order Confirmation

In cash on delivery e-commerce, the biggest challenge is confirming orders professionally and quickly. Many orders are lost due to poor communication or lack of trust. With COD GROW, we provide you with a specialized contact center, working in local languages (Spanish, Portuguese, Italian), with a team trained to convince customers and confirm their orders, which greatly increases delivery rates and reduces return rates.

How we confirm orders step by step:

  1. Receiving the order directly from your store to our platform.
  2. Immediate contact with the customer in their local dialect. Using WhatsApp messages if no answer.
  3. Confirming order details (product, quantity, address, delivery time).
  4. Suggesting Upsell / Cross-sell when needed.
  5. Sending the confirmed order directly to the packaging and shipping team.
  6. Updating order status instantly on our platform.

Advantages of the contact center with COD GROW

  • Communication in local European languages: Spanish, Portuguese, Italian (and more coming soon).
  • Professional team: Trained to deal with different types of customers and convince them.
  • Increasing confirmation rates: Through quick response + persuasive speech + order tracking (FollowUp).
  • Reducing cancellation rates: By clarifying shipping and product and answering customer questions.
  • Upselling capability: Increasing average order value.
  • Daily/weekly reports: On confirmation rates, cancellations, and delivery.

Are you ready to start?

Now is the perfect time to join our platform. We provide you with everything you need, so you can focus only on growing your sales. Register today and start your journey with us towards European markets with confidence and ease.

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